Office Assistant II – Filing Deadline Friday, May 26, 2017 at 4:00 PM

OFFICE ASSISTANT II

* SPANISH BILINGUAL

NON-EXEMPT

BILINGUAL

 

Hourly Salary: $14.91 – $19.98 with Benefit Package                                       

*Bilingual pay differential $1.00

Filing Deadline: Friday, May 26, 2017 by 4:00 P.M

 

DEFINITION

Under general supervision, provides information-related services to transit customers, performs secretarial duties and office support for the Administrative Staff.

ESSENTIAL FUNCTIONS

Duties may include but are not limited to the following:  answer telephone and assist caller with information or referral.  Provide customers with transit information such as services, routes, schedules, fares, and rules/regulations.  Determine best possible route and schedule for customers upon request.  Compute and quote rates for trips using rate table.  Answer inquiries and provide information to walk-in customers.  Furnish patrons with transit literature.  Maintain cash box to sell fare merchandise.  Collect money, make change and issue receipts.  Perform a variety of routine administrative support.  Prepare written materials and documents from rough draft.  Input data to maintain and update records using computer.  Obtain and organize data for various projects.

OTHER JOB FUNCTIONS

Operate standard office machines such as computer, printer, copier, fax, etc.  Maintain files, logs, and records.  Perform related duties as assigned.

ABILITY AND KNOWLEDGE OF:

  • Customer service and public relations techniques.
  • Basic computer operations and various software applications including Microsoft Word and Excel.
  • General office practices.
  • Handle all internal and external contacts with courtesy, diplomacy, and tact.
  • Explain information to others.
  • Use multi-line phone system and telephone etiquette.
  • Work well with others.
  • Word process at 40 wpm.
  • Calculate basic math.
  • Understand and follow oral and written instruction.
  • Correct English, usage, spelling, grammar, and punctuation.
  • Obtain and maintain a valid Class C California Driver’s License issued by the Department of Motor Vehicles

Supplemental Job Duties

Reports to: Marketing and Planning Manager

THE POSITION         

In addition to the main essential job functions, this position of Office Assistant II will provide administrative support to the Marketing and Planning Manager. On occasion the Office Assistant II may assist with public transit planning and marketing programs, to identify and quantify potential transit needs; to plan for the provision of transit services in keeping with customer needs and agency resources; to enter and maintain information in the agency’s data base and produce necessary reports; to assist in development and implementation of marketing and public relations program.

TYPICAL ADDITIONAL DUTIES MAY INCLUDE THE FOLLOWING:

  • Planning:
    • Provide technical assistance on planning projects and surveys
    • Compile, edit and enter data from surveys, reports and ridership reports
    • Prepare written materials and documents from rough draft
  • Marketing:
    • Assist in development and implementation of a Marketing Plan
    • Managing social media promotions of transit services
    • Assist with production and placement of ads, press releases and public notices
    • Assist in production and distribution of public bus timetables and transit literature
    • Assist with promotional events and promotional materials
    • Assist with public outreach presentations
    • Manage website data
  • Other:
    • Provide customers with bus route and schedule information by phone or in person
    • Determine best possible route and schedule for customers upon request.
    • Answer inquiries; provide information and sell fare media to walk-in customers.
    • Assist with front office phone coverage on a daily basis
    • Perform a variety of routine administrative support.
    • Maintain files
    • Participate as required in meetings
    • May require ability to work in different work environments outside of office and varying work scheduled as needed
    • Other duties as required

MINIMUM QUALIFICATIONS

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Education:       High School diploma or equivalent.

Experience:     Six months of public contact work experience.  One year experience performing responsible clerical, administrative or office support work.

ADDITIONAL INFORMATION *

There is an optional bilingual pay differential of $1.00 per hour.

If the candidate has the ability to speak, read, and write Spanish in addition to English they must take and pass a bilingual examination (written and oral components) prior to interview.

APPLICATION AND SELECTION PROCEDURES

It is the responsibility of the applicant to ensure delivery of the completed application to the El Dorado County Transit Authority office: 6565 Commerce Way, Diamond Springs, CA 95619, (530) 642-5383.  El Dorado County Transit Authority applications must be used.  Resumes may be attached but may not be substituted for any portion of the application.  All completed applications will be reviewed and the most suitable, qualified applicants, based on the information provided on their application, will be invited to participate further in the examination process.  Depending on the number of qualified candidates the examination process may include application screening and/or oral interview.

Employment Application

Job Description in PDF

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER 

WE ARE PROUD TO BE A DRUG FREE WORKPLACE

Current Postings

Office Assistant II – Filing Deadline Friday, May 26, 2017 at 4:00 PM

Regular Maintenance Custodian – Filing Deadline Friday, May 5, 2017 at 4:00 PM

Extra-Help Transit Dispatcher Filing Date: Ongoing

Extra-Help Transit Driver – Filing Deadline: Ongoing

Regular Maintenance Custodian – Filing Deadline Friday, May 5, 2017 at 4:00 PM

REGULAR MAINTENANCE CUSTODIAN

 

Full/Part Time

Salary:  $12.23 to $16.40/ Hourly  w/ Benefits (CalPERS Retirement)                                                            

Non-Exempt

Final Deadline: Friday, May 5, 2017, 4:00P.M.

                                                                  

Definition

Under supervision of the Operations Manager or his/her designee, performs routine maintenance and cleaning duties of El Dorado Transit offices, facilities and vehicles; performs related work as assigned.

Distinguishing Characteristics

Successful performance of the work requires the use of considerable independence, initiative and discretion within established guidelines.  Non-standard work schedules are typical of this position.

Example of Duties (Illustrative Only)

  • Clean transit offices, facilities, buses, bus shelters and bus stops including but not limited to: sweeping, mopping and scrubbing of floors; trash removal; windows and window treatments; wiping down, dusting of ceilings, walls, doors and radio equipment; replenish and stock bus schedules, public notices.
  • Report the need for maintenance and repair.
  • Close windows, and lock doors to secure vehicles.
  • Clean and maintain automatic bus washing equipment.
  • Keep basic records of work performed, timesheets, etc.
  • Train trustees in work procedures, in safety procedures relating to the work and in operation and use of equipment and supplies.
  • Monitor trustee performance; inspects work in progress and upon completion.
  • Correction/report any fire or safety hazards.
  • Follow label instructions to mix and dilute cleaners, disinfectants and stripping agents for proper use.
  • Use a variety of custodial tools, equipment and supplies, maintains equipment and supplies in proper condition.
  • Use a variety of custodial tools, equipment and supplies; maintain equipment and supplies in proper condition.
  • Landscape maintenance at various sites.
  • Maintain bus stop locations including: cleaning, installation, repair and removal of bus stop signs, benches and shelters. Removal of graffiti.
  • Pick-up and empty trash in vehicles.
  • Operate all transit vehicles.
  • Perform safety vehicle inspections.
  • Other duties as assigned.

Knowledge of:

  • Assist in changing and monitoring bus advertising signs and frames.
  • Proper cleaning methods, and safe usage of cleaning materials, disinfectants, custodial tools and equipment.
  • Use and minor maintenance of hand and power tools and equipment used in janitorial work.
  • Safety practices of equipment related to work.

Skill In:

Understanding and following written and oral instructions.  Completing assignments independently without immediate supervision.  Establishing and maintaining effective working relationships with those encountered in the course of the work.

Other Requirements:

Must regularly maneuver equipment weighing up to 50 pounds.  Must be willing to work outdoors in all weather conditions and to work weekends, evening shifts, and overtime as necessary.  Must possess a valid California driver’s license, and be willing to obtain a Class B license within six (6) months of hire date.

Education and Experience:

High School diploma or equivalent.  Six months of experience in custodial/maintenance work.

APPLICATION AND SELECTION PROCEDURES:

It is the responsibility of the applicant to ensure delivery of the completed application to the El Dorado County Transit Authority office at 6565 Commerce Way, Diamond Springs, CA 95619.  El Dorado County Transit Authority applications must be used.  A current 10 year Department of Motor Vehicle H-6 printout of your driving record must accompany your application, run no more than 60 days prior to the date your application is received by Human Resources.  Resumes may be attached but may not be substituted for any portion of the application.  All completed applications will be reviewed and the most suitable qualified applicant, based upon the information provided on their application, will be invited to participate further in the examination process.

Employment Application

Job Description PDF

 

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

WE ARE PROUD TO BE A DRUG FREE WORKPLACE

Current Postings

Office Assistant II – Filing Deadline Friday, May 26, 2017 at 4:00 PM

Regular Maintenance Custodian – Filing Deadline Friday, May 5, 2017 at 4:00 PM

Extra-Help Transit Dispatcher Filing Date: Ongoing

Extra-Help Transit Driver – Filing Deadline: Ongoing

Extra-Help Transit Dispatcher Filing Date: Ongoing

EXTRA-HELP TRANSIT DISPATCHER

Non-Exempt

                                                                           

Hourly Salary: $14.71-$16.63

 

DEFINITION

Under general supervision, provides direction to Transit Drivers regarding the timely routing of transit service.  Dispatches and schedules transit vehicles and assists in policy and procedure implementation.  Performs related work as assigned.

 

DISTINGUISHING CHARACTERISTICS

This class position is responsible for directing the timely routing of transit service, scheduling and dispatching Transit Drivers and vehicles.

 

EXAMPLE OF DUTIES (Illustrative Only)

  • Receives and screens visitors and telephone calls, providing factual information which requires the interpretation of policies and procedures.
  • Operates a two way radio system and/or phone system to dispatch transit vehicles and drivers.
  • Schedules and coordinates passenger trips, schedules Americans with Disability Act (ADA) complementary paratransit service, updates passenger locations/schedules and routes using computer aided software. Assigns vehicles to drivers.
  • Directs Transit Drivers regarding the timely and efficient routing of transit services. Resolves immediate operating problems.
  • Monitors and reports driver tardiness, attendance and situational occurrences.
  • Maintains log of calls, radio transmissions and other data.
  • Coordinates repair work and vehicle substitution to maintain service levels.
  • Advises police, fire and other concerned agencies of emergency situations, weather conditions, road closures and other matters.
  • Recommends immediate service reductions related to maintaining safe transit service.
  • Analyzes ridership information, coordinates schedules and prepares recommended routes; prepares and types a variety of schedules, reports, driver trip sheets, memoranda and correspondence.
  • Operates a variety of office equipment including typewriters, radios, telephones and computers including word processing, spreadsheet and database programs.
  • Maintains a variety of office files, logs and records.
  • Assists in the implementation of marketing objectives.
  • Assists in the driver route bid process through the preparation of route segments into runs and the description of these runs in a formalized regular process.
  • Assists in policy and procedure implementation.
  • Responds to customer inquiries or complaints regarding service; provides information and resolves problems.
  • Other duties as assigned.

 

QUALIFICATIONS

 

Knowledge of:

  • The operation of common office equipment including a computer utilizing word processing, spreadsheets, database programs and computer-aided dispatching software.
  • Policies and procedures related to transit operation.
  • Correct English usage including spelling, grammar and vocabulary.
  • Record keeping principles and practices.
  • Basic supervisory principles and practices.
  • Transit related State and Federal mandates.
  • Emergency response procedures.
  • Safety regulations including Vehicle Code and CHP regulations.
  • Seasonal weather and road conditions affecting transit service routing.
  • Operation of radio and telephone equipment.
  • El Dorado County, City of Placerville, and Sacramento area road systems and geography.
  • Methods and techniques of day-to-day transit operations problem solving.
  • Methods and techniques of transit dispatching and scheduling.

 

Skill in:

  • Organizing work, setting priorities, meeting critical deadlines and following up assignments with a minimum of direction.
  • Presenting a positive image of the transit system.
  • Responding decisively and effectively in resolving problems and emergency situations.
  • Supporting drivers and passengers regarding day-to-day operational situations.
  • Operating telephone and radio equipment.
  • Understanding and communicating effectively orally and in writing.
  • Scheduling and routing passenger trips.
  • Maintaining records and files.
  • Establishing and maintaining effective working relationships.
  • Using initiative and sound judgment within established guidelines.
  • Coordinating multiple priorities with immediate timelines.
  • Accurately documenting operational occurrences and logs.
  • Compiling operational information and inputting data into a computer.

 

Other Requirements:

Must be willing to work early morning, evening, weekend, and holidays as required.

 

Education/Experience:

High School diploma or equivalent. Two years of experience dispatching with radio communication work which includes office support responsibilities.

 

NOTE: The above qualifications are typically accepted ways of obtaining the required knowledge and skills.

 

APPLICATION AND SELECTION PROCEDURES:

It is the responsibility of the applicant to ensure delivery of the completed application to El Dorado County Transit Authority office: at 6565 Commerce Way, Diamond Springs, CA 95619.  El Dorado County Transit Authority applications must be used.  Resumes may be attached but may not be substituted for any portion of the application.  Completed applications will be reviewed and the most suitable, qualified applicants, based on the information provided on their applications, will be invited to participate further in the examination process.

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

Employment Application

Download Job Description in PDF

Current Postings

Office Assistant II – Filing Deadline Friday, May 26, 2017 at 4:00 PM

Regular Maintenance Custodian – Filing Deadline Friday, May 5, 2017 at 4:00 PM

Extra-Help Transit Dispatcher Filing Date: Ongoing

Extra-Help Transit Driver – Filing Deadline: Ongoing

Extra-Help Transit Driver – Filing Deadline: Ongoing

EXTRA-HELP TRANSIT DRIVER, PART-TIME

Non-Exempt

Safety Sensitive

                                                                           

$16.63 Hourly

THE POSITION:

Operates vans and automobiles providing scheduled, special and dial-a-ride transit services for the public; provides customer service and presents a positive image of the transit system to the public; picks up and delivers transit patrons; assists disabled patrons in boarding and disembarking; inspects vehicles and equipment for safe operating conditions; adds fluids, air and makes minor adjustments as necessary; reports the need for maintenance and repair work; checks schedules and routes; notes detours for road closures or special pick-ups; makes prompt, accurate accident and incident reports as necessary; responds to dispatcher assignments as received; compiles statistical data on passengers served; collects and accounts for fares; responds to customer inquiry or complaints regarding service; provides information and resolves problems; operates transit vehicles safely and provides passenger service under a variety of weather and road conditions; prepares and maintains a variety of records and statistical reports related to the work; provides office support assistance as assigned; provides first-aid assistance as necessary; may serve as relief Transit Dispatcher.

 

MINIMUM QUALIFICATIONS:

Education and Experience: Six months of experience in EITHER working with the public OR driving a van or other vehicle.

Knowledge of: Safe driving practices related to the operation of light public transit vehicles; safety regulations and Vehicle Code provision governing the work; methods and techniques of operator maintenance and vehicle safety inspection; county road systems and geography; basic first-aid techniques; basic office support practices.

Skill In: Operating light public transit vehicles skillfully and safely; understanding and following written and oral instruction; presenting a positive public image of the transit system; responding decisively and effectively in emergency situations; reading and interpreting maps and schedules; preparing accurate and concise records and reports; maintaining schedules on assigned routes; establishing and maintaining effective working relationship with those encountered in the course of the work.

 

Special Requirements: Must possess a valid Class C California Driver’s License and a safe driving record.  Must obtain a Class B Drivers license and pass Department of Justice background check. Must have a verifiable past work history and pass a medical and drug screen test.   Must be willing to work early morning, evening, weekend, holiday and split shifts as required.  Must be willing to respond to emergency circumstances as required.

 

Other Job Demands: Work is primarily performed outside.  While performing the duties of this job, the incumbent must regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls.  Physical effort, finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers.  The incumbent must frequently talk, walk, and use hands to handle or feel objects or controls.  Occasionally required to stoop, lift up to 40 pounds, push or pull and climb stairs.  Specific vision abilities required by this job include near and distance vision, color vision, night vision, peripheral vision, depth perception and the ability to adjust focus.  The incumbent is regularly exposed to fumes, odors, and moderate noise.

 

APPLICATION AND SELECTION PROCEDURES:

This is an ongoing recruit.  It is the responsibility of the applicant to ensure delivery of the completed application to the El Dorado County Transit Authority office at 6565 Commerce Way, Diamond Springs, CA 95619.  El Dorado County Transit Authority applications must be used.  A current 10 year Department of Motor Vehicle H-6 Report of your driving record must accompany your application, run no more than 60 days prior to the date your application is received by Human Resources.  Resumes may be attached but may not be substituted for any portion of the application.  All completed applications will be reviewed and the most suitable qualified applicant, based upon the information provided on their application, will be invited to participate further in the examination process.  Depending on the number of qualified candidates the examination process may include application screening, skills testing, and/or oral interviews.

 

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

Employment Application

Download Job Description in PDF

 

Current Postings

Office Assistant II – Filing Deadline Friday, May 26, 2017 at 4:00 PM

Regular Maintenance Custodian – Filing Deadline Friday, May 5, 2017 at 4:00 PM

Extra-Help Transit Dispatcher Filing Date: Ongoing

Extra-Help Transit Driver – Filing Deadline: Ongoing