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OFFICE ASSISTANT I/II – Filing Deadline February 9, 2018 by 4:00 PM

OFFICE ASSISTANT I/II

Current recruitment for Office Assistant II

*SPANISH BILINGUAL

 

Hourly Rate: $14.91 – $19.98 with benefit package

*Bilingual pay differential $1.00                                       

 

Filing Deadline: Friday, February 9, 2018

 

DEFINITION

Under immediate (Office Assistant I) or general (Office Assistant II) supervision, performs a variety of office administrative and clerical tasks in support of assigned areas of responsibility which includes, but is not limited to, general administration, customer service, human resources and marketing; provides customer service assistance to the general public and transit customers; maintains a wide variety of records and files; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate (Office Assistant I) or general (Office Assistant II) supervision from assigned supervisory or management staff.  Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Office Assistant I: This is the entry-level classification in the Office Assistant series.  Initially under close supervision, incumbents learn and perform office clerical administrative support duties.  As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently.  Positions at this level usually perform most of the duties required of the positions at the II-level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods.  Work is usually supervised while in progress and fits an established structure or pattern.  Exceptions or changes in procedures are explained in detail as they arise.

Office Assistant II: This is the fully qualified journey-level classification in the Office Assistant series responsible for providing the full range of administrative and clerical support to assigned areas.  Positions at this level are expected to work independently and exercise judgment and initiative within established guidelines.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Office Assistant class series are flexibly staffed and positions at the II-level are normally filled by advancement from the I-level; progression to the Office Assistant II level is dependent on (i) satisfactory work performance; (ii) the incumbent meeting the minimum qualifications for the classification; (iii) management affirmation that the position is performing the full range of duties assigned to the classification, and (iv) management approval for progression to the II level.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Positions at the Office Assistant I level may perform some of these duties in a learning capacity.

  • Performs a variety of office administrative and clerical tasks in support of assigned areas of responsibility including, but not limited to, general administration, customer service, human resources and marketing.
  • Answers the phone and directs calls; processes incoming mail; assists the public at front counter and directs public to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies and procedures.
  • Receives and responds to inquiries from the general public and/or transit customers; provides information on transit services including, but not limited to, routes, schedules, fares, and rules/regulations; distributes literature; as requested, determines best possible route and schedule for customers and computes/quotes rates for trips.
  • Performs cash handling duties; maintains cash box to sell fare merchandise; collects money, makes change and issues receipts.
  • Composes, types, formats, and proofreads a wide variety of letters, documents, flyers, brochures, calendars, and memoranda; types from rough drafts, or verbal instructions; checks drafts for punctuation, spelling, and grammar.
  • Provides administrative support to the human resources function including, but not limited to, assisting with the recruitment process by processing correspondence, scheduling interviews and assisting with the preparation of interview materials; completes reference checks; assists with the preparation of new hire materials and enters all applicant/candidate information into an EEO tracking spreadsheet.
  • Provides administrative support to the marketing and planning function including, but not limited to, compiling, editing and entering data from surveys, reports and ridership reports; assistance in the placement of ads, press releases and public notices; coordinating the production and distribution of promotional materials, bus timetables and related literature; and assisting with outreach and social media activities.
  • Compiles information and data for reports and other documents; prepares, assembles and distributes reports, manuals, articles, announcements, and other informational materials.
  • Maintains a variety of automated and manuals files, logs, and records; using a computer, enters data to maintain and update records.
  • Maintains office supplies and processes request orders.
  • Positions assigned to this classification may be required to operate a motor vehicle to pick up and deliver materials, or to attend business related meetings.
  • Operates standard office machines such as computer, printer, copier, fax, etc.
  • Performs related duties as assigned.

QUALIFICATIONS

Positions at the Office Assistant I level may exercise some of these knowledge and abilities statements in a learning capacity.

Knowledge of:

  • General office and clerical practices and procedures.
  • El Dorado Transit and assigned departments programs, goals, and policies and procedures.
  • Basic recordkeeping principles and practices.
  • Business letter writing and the standard format for typed materials.
  • Basic mathematical principles and cash handling techniques.
  • Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and El Dorado Transit
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination including computers and software relevant to the work performed.

Ability to:

  • Perform clerical administrative and office support tasks related to the department to which assigned.
  • Respond to multiple requests for assistance and determine priorities.
  • Organize and maintain accurate files and records.
  • Type accurately at speeds necessary for successful job performance.
  • Make accurate arithmetic calculations.
  • Research and compile a variety of information and materials.
  • Demonstrate excellent customer service skills.
  • Compose routine correspondence from brief instructions.
  • Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish and maintain effective working relationships with those encountered in the course of the work.

 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Office Assistant I/II: Equivalent to completion of the twelfth (12th) grade.

Office Assistant I: One (1) year of experience performing general clerical or administrative duties.

Office Assistant II: One (1) year of general clerical or administrative experience at a level equivalent to the El Dorado Transit’s class of Office Assistant I.

 

Licenses and Certifications:

  • Possession of, and ability to maintain, a valid California Driver’s License and a safe driving record throughout employment.

 

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.  Reasonable accommodations will be made for individuals on a case-by-case basis.

ENVIRONMENTAL CONDITIONS

Employees work primarily in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

ADDITIONAL INFORMATION *

There is an optional bilingual pay differential of $1.00 per hour.

If the candidate has the ability to speak, read, and write Spanish in addition to English they must take and pass a bilingual examination (written and oral components) prior to interview.

APPLICATION AND SELECTION PROCEDURES

This current recruitment is to fill the position of Office Assistant II.  It is the responsibility of the applicant to ensure delivery of the completed application to the El Dorado County Transit Authority office: 6565 Commerce Way, Diamond Springs, CA 95619, (530) 642-5383.  El Dorado County Transit Authority applications must be used.  Resumes may be attached but may not be substituted for any portion of the application.  All completed applications will be reviewed and the most suitable, qualified applicants, based on the information provided on their application, will be invited to participate further in the examination process.  Depending on the number of qualified candidates the examination process may include application screening and/or oral interview.

 

 Supplemental Job Duties


Office Assistant II
Reports to: Marketing and Planning Manager


THE POSITION
In addition to the main essential job functions, this position of Office Assistant II will provide administrative support to the Marketing and Planning Manager. On occasion the Office Assistant II may assist with public transit planning and marketing programs, to identify and quantify potential transit needs; to plan for the provision of transit services in keeping with customer needs and agency resources; to enter and maintain information in the agency’s data base and produce necessary reports; to assist in development and implementation of marketing and public relations program.

TYPICAL ADDITIONAL DUTIES MAY INCLUDE THE FOLLOWING:

Planning:

  • Provide technical assistance on planning projects and surveys
  • Compile, edit and enter data from surveys, reports and ridership reports
  • Prepare written materials and documents from rough draft


Marketing:

  • Assist in development and implementation of a Marketing Plan
  • Managing social media promotions of transit services
  • Assist with production and placement of ads, press releases and public notices
  • Assist in production and distribution of public bus timetables and transit literature
  • Assist with promotional events and promotional materials
  • Assist with public outreach presentations
  • Manage website data


Other:

  • Provide customers with bus route and schedule information by phone or in person
  • Determine best possible route and schedule for customers upon request.
  • Answer inquiries; provide information and sell fare media to walk-in customers.
  • Assist with front office phone coverage on a daily basis
  • Perform a variety of routine administrative support.
  • Maintain files
  • Participate as required in meetings
  • May require ability to work in different work environments outside of office and varying work scheduled as needed
  • Other duties as required

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

 WE ARE PROUD TO BE A DRUG FREE WORKPLACE

Employment Application

Download Job Description in PDF Format

Current Postings

OFFICE ASSISTANT I/II – Filing Deadline February 9, 2018 by 4:00 PM

TRANSIT OPERATOR, PART-TIME – Filing Deadline January 31, 2018 at 4:00 PM

Extra-Help Transit Dispatcher – Filing Date: Ongoing

Extra-Help Transit Operator – Filing Deadline: Ongoing

TRANSIT OPERATOR, PART-TIME – Filing Deadline January 31, 2018 at 4:00 PM

TRANSIT OPERATOR, PART-TIME

Non-Exempt

Safety Sensitive

                                                                           

$17.12 – 22.92 Hourly

 

DEFINITION

Under general supervision, operates buses, vans and automobiles providing scheduled, special and dial-a-ride transit services for the public; provides customer service and presents a positive image of the transit system to the public; picks up and delivers transit passengers; assists disabled passengers in boarding and disembarking vehicles; inspects vehicles and equipment for safe operating conditions; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory and management staff.  Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is the fully qualified journey-level classification responsible for performing the full range of transit vehicle operation and driving, customer service and safety related tasks.  Incumbents are expected to work independently and exercise judgment and initiative within established guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from Transit Operations Supervisor in that the latter serves as the first level supervisor and assigns, directs and reviews the work of operations staff.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • Operates a diverse range of vehicles used to provide scheduled, special and dial-a-ride transit services for the public; vehicles operated include, but are not limited to, buses, vans and automobiles.
  • Picks up and delivers transit passengers; assists disabled passengers in boarding and disembarking using specialized equipment where needed; provides information and responds to patron issues or questions; provides customer service and presents a positive image of the transit system to the public.
  • Operates transit vehicles safely under a variety of weather and road conditions.
  • Inspects vehicles and equipment for safe operating conditions; adds fluids, air and makes minor adjustments as necessary; ensures that vehicles meet the safe operating standards set by El Dorado Transit and regulatory agencies, and if not, reports the need for maintenance and repair work.
  • Inputs passenger and route information via computerized tablet and/or paper route sheet; checks schedules and routes; notes detours for road closures or special pick-ups; collects and accounts for fares.
  • Maintains communications with dispatch center and responds to dispatcher assignments as received.
  • Makes prompt, accurate accident and incident reports; provides first-aid assistance as necessary; contacts dispatch center, supervisor and/or emergency services as directed through operational policies and procedures.
  • Compiles data on passengers served; assists in preparing and maintaining a variety of records and reports related to services provided.
  • Ensures vehicles operated are maintained in a clean and orderly condition; searches vehicle for trash and lost items, sweeps and clean bus windows as needed; drives vehicles through automated washing system.
  • Responds to customer inquiry or complaints regarding service; refers to supervisor as needed.
  • Provides office support assistance as assigned.
  • Observes safe work methods and utilizes safety equipment related to the work.
  • May assist other Transit Operators with route orientation.
  • Performs related duties as assigned.

QUALIFICATIONS

Knowledge of:

  • Operational characteristics of a variety of vehicles used to transport passengers including specialized devices for vehicle accessibility.
  • Safe driving practices related to the operation of public transit vehicles including buses, vans and automobiles.
  • Safety regulations and Vehicle Code provisions governing the work.
  • ADA (American’s with Disabilities Act) regulations regarding public transit operations.
  • Methods and techniques of conducting daily and routine vehicle safety inspection within established guidelines.
  • Basic mechanical ability including checking oil, refueling vehicles and installing snow chains.
  • Diverse range of communications devices including radio systems.
  • County road systems and geography.
  • Basic mathematics and cash handling techniques.
  • Basic first-aid techniques.
  • Basic office support practices
  • Safe work methods and safety regulations pertaining to the work.
  • Techniques for providing a high level of customer service by effectively dealing with the public, and internal
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination including computers and software relevant to the work performed.

Ability to:

  • Operate public transit vehicles skillfully and safely including the use of specialized equipment to assist passengers with vehicle accessibility.
  • Present a positive public image of the transit system.
  • Respond decisively and effectively in emergency situations.
  • Demonstrate excellent customer service skills.
  • Read and interpret maps and schedules.
  • Operate basic computer systems and communication systems.
  • Collect and account for fares received.
  • Prepare accurate and concise records and reports.
  • Maintain schedules on assigned routes.
  • Exercise independent judgment and initiative without close supervision.
  • Maintain accurate logs, records, and basic written records of work performed.
  • Understand and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Understand and follow written and oral instruction.
  • Establish and maintain effective working relationships with those encountered in the course of the work.

 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Equivalent to completion of the twelfth (12th) grade and six (6) months of experience driving vehicles, preferably in a transit environment.

Licenses and Certifications:

  • Possession of, and ability to maintain, a valid Class C California Driver’s License and a safe driving record throughout employment.
  • Possession of, or ability to obtain within ninety (90) days of appointment to the classification, a Class B California Driver’s License; and maintenance of a safe driving record throughout employment.
  • Possession of, or ability to obtain within ninety (90) days of appointment to the classification, a Verification Transit Training (VTT) certification with passenger endorsement.

Applicants do not need a current Class B license. Training will be provided for those who are hired.

PHYSICAL DEMANDS

Must possess mobility to work in a predominantly vehicle driving/operation environment; to operate a motor vehicle and drive on highways, surface streets and country roads in light to heavy traffic conditions; strength, stamina, and mobility to perform medium to heavy physical work. The incumbent must regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle vehicle controls and lifting devices.  Physical effort, finger and manual dexterity are regularly needed to operate assigned equipment.  Visual requirements include near and distance vision, color vision, night vision, peripheral vision, depth perception and the ability to adjust focus; vision is also needed to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio.  The incumbent must sit for long periods of time while operating vehicles, and walk on multiple types of surfaces to inspect vehicles and assist passengers. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work vehicles.  Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 60 pounds, or heavier weights with the use of proper equipment.  Reasonable accommodations will be made for individuals on a case-by-case basis.

ENVIRONMENTAL CONDITIONS

Employees primarily work in a driving environment and are frequently exposed to road and traffic conditions, loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, and fumes, hazardous substances, and human or animal bodily fluids.  Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing El Dorado Transit policies and procedures.

WORKING CONDITIONS:

Must be willing to work early morning, evening, weekend, holiday and split shifts as required.  Must be willing to respond to emergency circumstances as required.

APPLICATION AND SELECTION PROCEDURES:

It is the responsibility of the applicant to ensure delivery of the completed application to the El Dorado County Transit Authority office at 6565 Commerce Way, Diamond Springs, CA 95619.  El Dorado County Transit Authority applications must be used. A ten (10) year Department of Motor Vehicle H-6 Report of your driving record must accompany your application, run no more than 60 days prior to the date your application is received by Human Resources.  Resumes may be attached but may not be substituted for any portion of the application.  All completed applications will be reviewed and the most suitable qualified applicant, based upon the information provided on their application, will be invited to participate further in the examination process.  Depending on the number of qualified candidates the examination process may include application screening, skills testing, and/or oral interviews.

Agency Shop Requirement:   This position is represented by the Operating Engineers Local Union No. 3, and payment of union dues or an equivalent service fee is a condition of employment.

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

Employment Application

Download Job Description in PDF

 

Current Postings

OFFICE ASSISTANT I/II – Filing Deadline February 9, 2018 by 4:00 PM

TRANSIT OPERATOR, PART-TIME – Filing Deadline January 31, 2018 at 4:00 PM

Extra-Help Transit Dispatcher – Filing Date: Ongoing

Extra-Help Transit Operator – Filing Deadline: Ongoing

Extra-Help Transit Dispatcher – Filing Date: Ongoing

EXTRA-HELP TRANSIT DISPATCHER

Non-Exempt

Safety-Sensitive 

$14.91 – 16.43 Hourly

                                                                       

DEFINITION

Under general supervision, dispatches and schedules transit vehicles in accordance with established policies and procedures; provides direction and information to drivers regarding the timely routing of transit service; schedules and coordinates passenger trips including paratransit services; updates passenger locations/schedules and routes using computer aided software; and performs related duties as assigned.

 

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management staff.  Exercises no direct supervision over staff.

 

CLASS CHARACTERISTICS

This is the fully qualified journey-level classification responsible for performing the full range of transit dispatch duties in all assigned areas.  Incumbents are expected to work independently and exercise judgment and initiative within established guidelines.  Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from Transit Operations Supervisor in that the latter serves as the first level supervisor and assigns, directs and reviews the work of operations staff.

 

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • Dispatches and schedules transit vehicles in accordance with established policies and procedures; operates a two-way radio system and/or phone system to dispatch transit vehicles and drivers.
  • Performs preparatory work at the beginning of each shift; assigns vehicles to drivers; distributes keys and tablet computers; coordinates repair work and vehicle substitution to maintain service levels; monitors and reports driver tardiness, attendance and situational occurrences to supervisors.
  • Directs drivers regarding the timely and efficient routing of transit services; troubleshoots navigation system issues and resolves operating problems.
  • Schedules and coordinates passenger trips, including Americans with Disability Act (ADA) complementary paratransit service; updates passenger locations/schedules and routes; may coordinate schedules and prepare recommended routes.
  • Uses a variety of automated systems in the course of work including computer aided software, and navigation and radio systems.
  • Receives and screens visitors and telephone calls, including customer inquiries or complaints regarding service; provides factual information which requires the interpretation of policies and procedures; maintains log of incoming customer calls, radio transmissions and other data; resolves problems or refers to higher level staff.
  • Advises staff and other concerned agencies of emergency situations, weather conditions, road closures and other matters.
  • Performs operations related administrative tasks; receives and verifies billing summaries and drivers’ paperwork to ensure accuracy and confirm that monies received are consistent with drivers’ paperwork; compiles statistical information, including ridership information, for funding purposes.
  • Operates a variety of office equipment including computers and specialized software relevant to work performed; may prepare and type a variety of schedules, reports, driver trip sheets, memoranda and correspondence.
  • Maintains a variety of office files, logs and records.
  • Assists in the driver route bid process through the preparation of route segments into runs and the description of these runs in a formalized regular process.
  • As operations necessitate, may serve as a Transit Operator and perform all duties assigned to that classification.
  • Performs related duties as assigned.

 

QUALIFICATIONS

Knowledge of:

  • Public agency transit operations and services.
  • Methods and techniques of transit dispatching and scheduling.
  • Methods and techniques of day-to-day transit operations problem solving.
  • Geographic locations within El Dorado Transit’s service areas.
  • Operational characteristics of specialized transit communication systems and devices.
  • Record keeping principles and practices.
  • Transit related State and Federal mandates.
  • Emergency response procedures.
  • Safety regulations including Vehicle Code and CHP regulations.
  • Seasonal weather and road conditions affecting transit service routing.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and El Dorado Transit
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination including computers and software relevant to work performed.

Ability to:

  • Perform transit dispatch and scheduling duties in an efficient and effective manner.
  • Organize work, set priorities, meet critical deadlines and follow up on assignments with a minimum of direction.
  • Present a positive image of the transit system.
  • Demonstrate excellent customer service skills.
  • Respond decisively and effectively in resolving problems and emergency situations.
  • Support drivers and passengers regarding day-to-day operational situations.
  • Operate a diverse range of communications equipment and devices.
  • Maintain accurate documentation in logs, records and files.
  • Use initiative and sound judgment within established guidelines.
  • Compile operational information and input data into a computer.
  • Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Establish and maintain effective working relationships with those encountered in the course of the work.

 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Equivalent to completion of the twelfth (12) grade and two (2) years of experience performing dispatch duties, preferably in a transit environment.

 

Licenses and Certifications:

  • Possession of, and ability to maintain, a valid California Class C Driver’s License and a safe driving record throughout employment.
  • Possession of, or ability to obtain within ninety (90) days of appointment to the classification, a valid Class B driver’s license with a passenger endorsement and no air brake restrictions, and maintenance of a safe driving record throughout employment.
  • Possession of, or ability to obtain within 90 days of appointment to the classification, a Verification Transit Training (VTT) certification with passenger endorsement.

 

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment; ability to operate a motor vehicle and visit various service area sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. This is primarily a sedentary office classification although standing and walking between work areas may be required; incumbents may be required to sit for long periods of time.   Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

When assigned as a Transit Operator, must be able to meet the physical demands of that classification.  Reasonable accommodations will be made for individuals on a case-by-case basis.

 

ENVIRONMENTAL CONDITIONS

Employees work primarily in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees occasionally work in the field and may be exposed to traffic conditions, loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, hazardous physical substances and fumes. Employees may interact with upset staff or public and private representatives while interpreting and enforcing departmental policies and procedures.

When assigned as a Transit Operator, must be able to work within the environmental conditions of that classification.

 

WORKING CONDITIONS:

Must be willing to work early morning, evening, weekend, and holidays as required.

 

APPLICATION AND SELECTION PROCEDURES:

It is the responsibility of the applicant to ensure delivery of the completed application to the El Dorado County Transit Authority office at 6565 Commerce Way, Diamond Springs, CA 95619.  El Dorado County Transit Authority applications must be used.  A ten (10) year Department of Motor Vehicle H-6 Report of your driving record must accompany your application, run no more than 60 days prior to the date your application is received by Human Resources.  Resumes may be attached but may not be substituted for any portion of the application.  All completed applications will be reviewed and the most suitable qualified applicant, based upon the information provided on their application, will be invited to participate further in the examination process.  Depending on the number of qualified candidates the examination process may include application screening, skills testing, and/or oral interviews.

 

Agency Shop Requirement:   This position is represented by the Operating Engineers Local Union No. 3, and payment of union dues or an equivalent service fee is a condition of employment.

 

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

Employment Application

Download Job Description in PDF

Current Postings

OFFICE ASSISTANT I/II – Filing Deadline February 9, 2018 by 4:00 PM

TRANSIT OPERATOR, PART-TIME – Filing Deadline January 31, 2018 at 4:00 PM

Extra-Help Transit Dispatcher – Filing Date: Ongoing

Extra-Help Transit Operator – Filing Deadline: Ongoing

Extra-Help Transit Operator – Filing Deadline: Ongoing

EXTRA-HELP TRANSIT OPERATOR, PART-TIME

Non-Exempt

Safety Sensitive

                                                                           

$17.12 – 18.88 Hourly

DEFINITION

Under general supervision, operates buses, vans and automobiles providing scheduled, special and dial-a-ride transit services for the public; provides customer service and presents a positive image of the transit system to the public; picks up and delivers transit passengers; assists disabled passengers in boarding and disembarking vehicles; inspects vehicles and equipment for safe operating conditions; and performs related duties as assigned.

 

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory and management staff.  Exercises no direct supervision over staff.

 

CLASS CHARACTERISTICS

This is the fully qualified journey-level classification responsible for performing the full range of transit vehicle operation and driving, customer service and safety related tasks.  Incumbents are expected to work independently and exercise judgment and initiative within established guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from Transit Operations Supervisor in that the latter serves as the first level supervisor and assigns, directs and reviews the work of operations staff.

 

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • Operates a diverse range of vehicles used to provide scheduled, special and dial-a-ride transit services for the public; vehicles operated include, but are not limited to, buses, vans and automobiles.
  • Picks up and delivers transit passengers; assists disabled passengers in boarding and disembarking using specialized equipment where needed; provides information and responds to patron issues or questions; provides customer service and presents a positive image of the transit system to the public.
  • Operates transit vehicles safely under a variety of weather and road conditions.
  • Inspects vehicles and equipment for safe operating conditions; adds fluids, air and makes minor adjustments as necessary; ensures that vehicles meet the safe operating standards set by El Dorado Transit and regulatory agencies, and if not, reports the need for maintenance and repair work.
  • Inputs passenger and route information via computerized tablet and/or paper route sheet; checks schedules and routes; notes detours for road closures or special pick-ups; collects and accounts for fares.
  • Maintains communications with dispatch center and responds to dispatcher assignments as received.
  • Makes prompt, accurate accident and incident reports; provides first-aid assistance as necessary; contacts dispatch center, supervisor and/or emergency services as directed through operational policies and procedures.
  • Compiles data on passengers served; assists in preparing and maintaining a variety of records and reports related to services provided.
  • Ensures vehicles operated are maintained in a clean and orderly condition; searches vehicle for trash and lost items, sweeps and clean bus windows as needed; drives vehicles through automated washing system.
  • Responds to customer inquiry or complaints regarding service; refers to supervisor as needed.
  • Provides office support assistance as assigned.
  • Observes safe work methods and utilizes safety equipment related to the work.
  • May assist other Transit Operators with route orientation.
  • Performs related duties as assigned.

 

QUALIFICATIONS

Knowledge of:

  • Operational characteristics of a variety of vehicles used to transport passengers including specialized devices for vehicle accessibility.
  • Safe driving practices related to the operation of public transit vehicles including buses, vans and automobiles.
  • Safety regulations and Vehicle Code provisions governing the work.
  • ADA (American’s with Disabilities Act) regulations regarding public transit operations.
  • Methods and techniques of conducting daily and routine vehicle safety inspection within established guidelines.
  • Basic mechanical ability including checking oil, refueling vehicles and installing snow chains.
  • Diverse range of communications devices including radio systems.
  • County road systems and geography.
  • Basic mathematics and cash handling techniques.
  • Basic first-aid techniques.
  • Basic office support practices
  • Safe work methods and safety regulations pertaining to the work.
  • Techniques for providing a high level of customer service by effectively dealing with the public, and internal
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and program, project, and task coordination including computers and software relevant to the work performed.

Ability to:

  • Operate public transit vehicles skillfully and safely including the use of specialized equipment to assist passengers with vehicle accessibility.
  • Present a positive public image of the transit system.
  • Respond decisively and effectively in emergency situations.
  • Demonstrate excellent customer service skills.
  • Read and interpret maps and schedules.
  • Operate basic computer systems and communication systems.
  • Collect and account for fares received.
  • Prepare accurate and concise records and reports.
  • Maintain schedules on assigned routes.
  • Exercise independent judgment and initiative without close supervision.
  • Maintain accurate logs, records, and basic written records of work performed.
  • Understand and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Understand and follow written and oral instruction.
  • Establish and maintain effective working relationships with those encountered in the course of the work.

 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Equivalent to completion of the twelfth (12th) grade and six (6) months of experience driving vehicles, preferably in a transit environment.

 

Licenses and Certifications:

  • Possession of, and ability to maintain, a valid Class C California Driver’s License and a safe driving record throughout employment.
  • Possession of, or ability to obtain within ninety (90) days of appointment to the classification, a Class B California Driver’s License; and maintenance of a safe driving record throughout employment.
  • Possession of, or ability to obtain within ninety (90) days of appointment to the classification, a Verification Transit Training (VTT) certification with passenger endorsement.

 

PHYSICAL DEMANDS

Must possess mobility to work in a predominantly vehicle driving/operation environment; to operate a motor vehicle and drive on highways, surface streets and country roads in light to heavy traffic conditions; strength, stamina, and mobility to perform medium to heavy physical work. The incumbent must regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle vehicle controls and lifting devices.  Physical effort, finger and manual dexterity are regularly needed to operate assigned equipment.  Visual requirements include near and distance vision, color vision, night vision, peripheral vision, depth perception and the ability to adjust focus; vision is also needed to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio.  The incumbent must sit for long periods of time while operating vehicles, and walk on multiple types of surfaces to inspect vehicles and assist passengers. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and inspect work vehicles.  Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 60 pounds, or heavier weights with the use of proper equipment.  Reasonable accommodations will be made for individuals on a case-by-case basis.

 

ENVIRONMENTAL CONDITIONS

Employees primarily work in a driving environment and are frequently exposed to road and traffic conditions, loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, and fumes, hazardous substances, and human or animal bodily fluids.  Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing El Dorado Transit policies and procedures.

 

WORKING CONDITIONS:

Must be willing to work early morning, evening, weekend, holiday and split shifts as required.  Must be willing to respond to emergency circumstances as required.

 

APPLICATION AND SELECTION PROCEDURES:

It is the responsibility of the applicant to ensure delivery of the completed application to the El Dorado County Transit Authority office at 6565 Commerce Way, Diamond Springs, CA 95619.  El Dorado County Transit Authority applications must be used. A ten (10) year Department of Motor Vehicle H-6 Report of your driving record must accompany your application, run no more than 60 days prior to the date your application is received by Human Resources.  Resumes may be attached but may not be substituted for any portion of the application.  All completed applications will be reviewed and the most suitable qualified applicant, based upon the information provided on their application, will be invited to participate further in the examination process.  Depending on the number of qualified candidates the examination process may include application screening, skills testing, and/or oral interviews.

Agency Shop Requirement:   This position is represented by the Operating Engineers Local Union No. 3, and payment of union dues or an equivalent service fee is a condition of employment.

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

Employment Application

Download Job Description in PDF

 

Current Postings

OFFICE ASSISTANT I/II – Filing Deadline February 9, 2018 by 4:00 PM

TRANSIT OPERATOR, PART-TIME – Filing Deadline January 31, 2018 at 4:00 PM

Extra-Help Transit Dispatcher – Filing Date: Ongoing

Extra-Help Transit Operator – Filing Deadline: Ongoing