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Extra-Help Transit Dispatcher Filing Date: Ongoing

EXTRA-HELP TRANSIT DISPATCHER

Non-Exempt

                                                                           

Hourly Salary: $14.71-$16.63

 

DEFINITION

Under general supervision, provides direction to Transit Drivers regarding the timely routing of transit service.  Dispatches and schedules transit vehicles and assists in policy and procedure implementation.  Performs related work as assigned.

 

DISTINGUISHING CHARACTERISTICS

This class position is responsible for directing the timely routing of transit service, scheduling and dispatching Transit Drivers and vehicles.

 

EXAMPLE OF DUTIES (Illustrative Only)

  • Receives and screens visitors and telephone calls, providing factual information which requires the interpretation of policies and procedures.
  • Operates a two way radio system and/or phone system to dispatch transit vehicles and drivers.
  • Schedules and coordinates passenger trips, schedules Americans with Disability Act (ADA) complementary paratransit service, updates passenger locations/schedules and routes using computer aided software. Assigns vehicles to drivers.
  • Directs Transit Drivers regarding the timely and efficient routing of transit services. Resolves immediate operating problems.
  • Monitors and reports driver tardiness, attendance and situational occurrences.
  • Maintains log of calls, radio transmissions and other data.
  • Coordinates repair work and vehicle substitution to maintain service levels.
  • Advises police, fire and other concerned agencies of emergency situations, weather conditions, road closures and other matters.
  • Recommends immediate service reductions related to maintaining safe transit service.
  • Analyzes ridership information, coordinates schedules and prepares recommended routes; prepares and types a variety of schedules, reports, driver trip sheets, memoranda and correspondence.
  • Operates a variety of office equipment including typewriters, radios, telephones and computers including word processing, spreadsheet and database programs.
  • Maintains a variety of office files, logs and records.
  • Assists in the implementation of marketing objectives.
  • Assists in the driver route bid process through the preparation of route segments into runs and the description of these runs in a formalized regular process.
  • Assists in policy and procedure implementation.
  • Responds to customer inquiries or complaints regarding service; provides information and resolves problems.
  • Other duties as assigned.

 

QUALIFICATIONS

 

Knowledge of:

  • The operation of common office equipment including a computer utilizing word processing, spreadsheets, database programs and computer-aided dispatching software.
  • Policies and procedures related to transit operation.
  • Correct English usage including spelling, grammar and vocabulary.
  • Record keeping principles and practices.
  • Basic supervisory principles and practices.
  • Transit related State and Federal mandates.
  • Emergency response procedures.
  • Safety regulations including Vehicle Code and CHP regulations.
  • Seasonal weather and road conditions affecting transit service routing.
  • Operation of radio and telephone equipment.
  • El Dorado County, City of Placerville, and Sacramento area road systems and geography.
  • Methods and techniques of day-to-day transit operations problem solving.
  • Methods and techniques of transit dispatching and scheduling.

 

Skill in:

  • Organizing work, setting priorities, meeting critical deadlines and following up assignments with a minimum of direction.
  • Presenting a positive image of the transit system.
  • Responding decisively and effectively in resolving problems and emergency situations.
  • Supporting drivers and passengers regarding day-to-day operational situations.
  • Operating telephone and radio equipment.
  • Understanding and communicating effectively orally and in writing.
  • Scheduling and routing passenger trips.
  • Maintaining records and files.
  • Establishing and maintaining effective working relationships.
  • Using initiative and sound judgment within established guidelines.
  • Coordinating multiple priorities with immediate timelines.
  • Accurately documenting operational occurrences and logs.
  • Compiling operational information and inputting data into a computer.

 

Other Requirements:

Must be willing to work early morning, evening, weekend, and holidays as required.

 

Education/Experience:

High School diploma or equivalent. Two years of experience dispatching with radio communication work which includes office support responsibilities.

 

NOTE: The above qualifications are typically accepted ways of obtaining the required knowledge and skills.

 

APPLICATION AND SELECTION PROCEDURES:

It is the responsibility of the applicant to ensure delivery of the completed application to El Dorado County Transit Authority office: at 6565 Commerce Way, Diamond Springs, CA 95619.  El Dorado County Transit Authority applications must be used.  Resumes may be attached but may not be substituted for any portion of the application.  Completed applications will be reviewed and the most suitable, qualified applicants, based on the information provided on their applications, will be invited to participate further in the examination process.

EL DORADO COUNTY TRANSIT AUTHORITY IS AN EQUAL OPPORTUNITY EMPLOYER

Employment Application

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