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Title VI and other policies

Accessibility

Wheelchairs

All El Dorado Transit vehicles are wheelchair accessible. To ensure the safety of our passengers, wheelchairs should be fitted with working brakes, and motorized wheelchairs must be turned off while on-board the lift. Wheelchairs must be secured in the vehicle with tie downs and all passengers should use a seat belt. Driver will not take wheelchairs over steps.

Stop Announcements

Stop names are announced on all Fixed Route and Commuter service vehicles.

Bikes

All El Dorado Transit vehicles are equipped with bike racks. Just ride to your stop and hop on! Select Park and Rides also have Bike Lockers available, download the fillable PDF here for pricing and location information.

Animals

Service animals only, please!

What is a service animal?

  • A service animal is a guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. An individual may have more than one service animal.
  • An El Dorado Transit representative may ask (1) if the animal is a service animal required because of disability and (2) what task the animal has been trained to perform.  However, a service animal requires no special tag, identification, certification, papers, harness, vest, cape, or pass.
  • A service animal must always be under the control of the handler. A service animal must be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case, the person must use voice, signal, or other effective means to maintain control of the animal.
  • El Dorado Transit may refuse to transport service animals that are deemed to pose a direct threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under a passenger’s control.  An individual is not denied access if their service animal is denied access.

Rights Under Title VI

El Dorado County Transit Authority (El Dorado Transit) operates its programs and services without regard to race, color or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with El Dorado Transit.

For more information on El Dorado Transit’s civil rights program, and the procedures to file a complaint, contact (530) 642-5383 or visit the administrative offices at 6565 Commerce Way, Diamond Springs, CA 95619.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington DC 20590.

To view El Dorado Transit’s full Title VI Program, Click Here to download the PDF Version.

If information is needed in another language, contact (530) 642-5383 for assistance. Si require informacion en otro idioma, llame a (530) 642-5383.

Reasonable Modifications

El Dorado Transit makes all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.

Exceptions would include modifications that:

  • Cause a direct threat to the health or safety of others
  • Result in a fundamental alteration of the service
  • Are not necessary  in order for the individual with a disability to access services
  • Result in undue financial and administration burden

Requests for Reasonable Modification may be submitted via email to info@eldoradotransit.com, written mail to 6565 Commerce Way, Diamond Springs CA 95619 or by phone at (530) 642-5383. All requests for Reasonable Modification should be addressed to the attention of the Planning and Marketing Manager.

For more details regarding specific policies and procedures surrounding Reasonable Modification requests, please refer to the El Dorado Transit Americans with Disabilities Act (ADA) Compliance Plan.

To request documents, brochures or other materials in a different format (ex. braille, audio, large print or another language) please use the contact options above.

Lost and Found

Procedure

  • Information on items found will be available the following business day at 9:00AM (items lost on Friday, Saturday, and/or Sunday will not be available until the following Monday at 9:00AM)
  • Items are held for fifteen (15) consecutive days from the date of recovery
  • Perishable food and soiled items will be discarded immediately.
  • Please be advised that items are not guaranteed to be found by the operator.

Please visit the Contact Us to claim an item.