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Dial-A-Ride changes are coming in January!

On June 7, 2018, the El Dorado County Transit Authority (El Dorado Transit) Board of Directors approved changing the existing zone-based fare system for Dial-A-Ride to a mileage-based fare system which will go into effect Wednesday, January 2, 2019.

Changes were recommended by the ad hoc Dial-A-Ride Focus Group formed to review change recommendations from the Dial A Ride Zone Assessment Study and Implementation Plan for Western Slope of El Dorado County, adopted in February, 2016.

The following improvements to Dial-A-Ride were approved:

  • Eliminate Service to High Subsidy Zones
  • Ride Pickup Window
  • Mileage-Based fare system

Reservation pickup window changes:

Currently the policy allows for a narrow pickup window. For example, when your ride reservation is confirmed at the time of the reservation in the past, you were told a specific time the van would be there to pick you up and the van would not leave until three (3) minutes after that time.

Under the new “30-Minute Window” system, you will be given a time the van will be there to pick you up however, you must be ready 15 minutes before and 15 minutes after that time. The van could arrive at any time during the 30-minute window but will wait only five (5) minutes for you to get to the van. If you are not at the van, the operator will leave and you will be given a “no show”. The operator will not leave the van to locate you. It is your responsibility to meet the van at the predetermined time.

We recognize these changes are very different from what you’ve been accustomed to and we will do everything within our power to assist you during this transition.

Documents for review:

Dial-A-Ride Zone Assessment Study and Implementation Plan, February 5, 2016

Dial-A-Ride Focus Group Final Report, June 7, 2018

If you’d like us to mail you copies of these documents please contact Breana Berry, Office Assistant II at (530)642-5383 x222 or