Dial-A-Ride is El Dorado Transit’s curb-to-curb transportation service, available by advanced reservation. Curb-to-curb means that the Dial-A-Ride van or bus will pick up a passenger at the designated location at a pre-scheduled time and take them to a pre-scheduled destination. Sometimes passengers will share a ride with other passengers; this is to ensure that El Dorado transit can provide service for the largest number of passengers possible. Ride requests are accepted on a first come/first served basis. Dial-A-Ride is available to seniors (60 and older) and persons with disabilities who are registered in the El Dorado Transit Dial-A-Ride system.

Registration Process and Application

Complete and return the Dial-A-Ride application to the El Dorado Transit office. Once processed, staff will schedule a photo session and issue a Dial-A-Ride photo ID card.

Dial-A-Ride Application

Subscription Dial-a-Ride Application

Making a Reservation

Call the reservation number at (530) 642-3696 or (916) 933-7766 between 9:00 AM and 5:00 PM, Monday through Friday, up to three business days in advance. To make scheduling the ride quick and easy, passengers need to have the exact address of the pickup location and destination as well as the desired pickup or appointment time when calling. Dial-A-Ride operates during the following times: Monday through Friday 7:30 AM to 5:00 PM Saturday and Sunday 8:00 AM to 5:00 PM Dial-A-Ride operates with no or limited service on most Holidays.

Service Area and Fares

Each one-way ride fare is based on the length of the trip. Up to 4 miles is $2.00 and each additional mile is $0.50. For example, if a ride is 7 miles, the total cost will be $3.50. El Dorado Transit staff will confirm the fare at the time of the reservation.

The following map shows the Dial-A-Ride service area. Dial-A-Ride service area

Reservation Pickup Window

Dial-A-Ride has a “30-Minute Window” system, passengers will be given a reservation time however, you must be ready 15 minutes before and 15 minutes after that time. The van or bus could arrive at any time during the 30-minute window but will wait only three (3) minutes for passengers to get to the van.

“No-Show” Policy

Passengers must call at least 1 hour before the scheduled pickup to cancel their ride. Non-canceled rides will be declared a “no show”.

Any pickup “no-show” will result in the automatic cancellation of the return trip. Unless dispatch is contacted, it is assumed that the passenger would not need a return ride.

Passengers accumulating 3 no shows in a 30-day period will be suspended from using the shared ride service for 14 days. Passengers accumulating 6 no shows in a 90-day period will be suspended from using the shared ride service for 30 days. Eight cancellations in a 30-day period will results in a 14 day suspension. Prior to any suspension, a written warning of the proposed suspension period and the reasons for it will be provided to the passenger.