Complementary Paratransit is an origin to destination transportation service operating during the same hours as the local fixed route services. The ADA Paratransit service operates within ¾ of a mile of the Local Fixed Route services provided within the Placerville, Pollock Pines, Cameron Park and Diamond Springs service areas for ADA eligible passengers. Service hours are as follows:
- Placerville: 6:00 A.M. to 7:00 P.M. Monday through Friday
- Pollock Pines: 6:30 A.M. to 6:25 P.M. Monday through Friday
- Cameron Park: 6:30 A.M. to 6:30 P.M. Monday through Friday
- Diamond Springs: 7:00 A.M. to 7:00 P.M. Monday through Friday
- Saturday Express: 9:00 A.M. to 5:00 P.M.
- Diamond Springs Saturday: 9:00 A.M. to 5:00 P.M.
ADA eligible passengers may schedule a complementary paratransit trip during regular business hours, 8:00 A.M. to 5:00 P.M. seven (7) days a week, a maximum of three days in advance and up to 5:00 P.M. the day prior to the trip request. The complementary paratransit fare is $3.00 one-way.
See the “Applications” links below for a description of the ADA application process and application materials. For questions regarding requesting an ADA eligibility application please call (530) 642-5383. For questions regarding the status of a submitted ADA eligibility application, please call (530) 642-5383.
If an applicant is denied, suspended, or feels the category they have been issued is incorrect they may file an appeal. Those wishing to file an appeal may do so by writing a letter to El Dorado Transit within 60 days of receipt of notification. The appeal is then reviewed by an appeals board at a hearing. Appeals board will make a decision within 30 days of the hearing.
El Dorado Transit
Attn: ADA Appeals Coordinator
6565 Commerce Way
Diamond Springs, CA 95619